Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 602 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) make up an answer (d) ignore the question
2. 2.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Wasn’t it obvious?” (d) “Does that help?”
3. 3.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
4. 4.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
5. 5.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
6. 6.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) guess and answer (c) pretend you heard (d) politely ask again
7. 7.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
8. 8.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
9. 9.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
10. 10.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
11. 11.🙋 What does “Q&A” stand for? (a) quiz and award (b) quick and amazing (c) queue and arrive (d) questions and answers
12. 12.🔍 Which is the odd one out? (a) looking at everyone (b) rolling your eyes (c) staying calm (d) thanking the asker
13. 13.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) arguing angrily (b) staying calm (c) keeping answers short (d) admitting you don’t know
15. 15.Which of these is a poor Q&A habit? (a) repeating the question (b) looking at everyone (c) interrupting the asker (d) keeping answers short
16. 16.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
19. 19.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
20. 20.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
22. 22.Which of these is a good Q&A habit? (a) making up an answer (b) arguing angrily (c) keeping answers short (d) interrupting the asker
23. 23.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
24. 24.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) repeating the question (b) a ten-minute answer (c) interrupting the asker (d) answering only friends
26. 26.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) staying calm (c) a ten-minute answer (d) looking at everyone
27. 27.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
28. 28.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
29. 29.🔍 Which is the odd one out? (a) thanking the asker (b) keeping answers short (c) staying calm (d) interrupting the asker
30. 30.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
31. 31.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
32. 32.Which of these is a poor Q&A habit? (a) staying calm (b) repeating the question (c) keeping answers short (d) arguing angrily
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
34. 34.Which of these is a poor Q&A habit? (a) keeping answers short (b) staying calm (c) rolling your eyes (d) looking at everyone
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
36. 36.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
37. 37.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) keeping answers short (b) making up an answer (c) staying calm (d) looking at everyone
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
40. 40.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit

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