Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 606 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
2. 2.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
3. 3.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) guess and answer (d) politely ask again
4. 4.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
5. 5.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
6. 6.🔍 Which is the odd one out? (a) answering only friends (b) rolling your eyes (c) making up an answer (d) thanking the asker
7. 7.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
8. 8.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) arguing angrily (b) repeating the question (c) rolling your eyes (d) interrupting the asker
10. 10.🔍 Which is the odd one out? (a) interrupting the asker (b) keeping answers short (c) staying calm (d) repeating the question
11. 11.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
12. 12.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
14. 14.🔍 Which is the odd one out? (a) rolling your eyes (b) a ten-minute answer (c) arguing angrily (d) staying calm
15. 15.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
16. 16.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
18. 18.🔍 Which is the odd one out? (a) making up an answer (b) looking at everyone (c) staying calm (d) admitting you don’t know
19. 19.Which of these is a poor Q&A habit? (a) answering only friends (b) looking at everyone (c) repeating the question (d) thanking the asker
20. 20.🔍 Which is the odd one out? (a) looking at everyone (b) a ten-minute answer (c) arguing angrily (d) rolling your eyes
21. 21.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
22. 22.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
23. 23.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) start packing up (d) listen till they finish
24. 24.Which of these is a good Q&A habit? (a) answering only friends (b) staying calm (c) a ten-minute answer (d) arguing angrily
25. 25.Which of these is a poor Q&A habit? (a) keeping answers short (b) admitting you don’t know (c) interrupting the asker (d) looking at everyone
26. 26.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) ignore them all (c) take them one by one (d) shout over them
27. 27.Which of these is a poor Q&A habit? (a) keeping answers short (b) repeating the question (c) thanking the asker (d) a ten-minute answer
28. 28.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
29. 29.Which of these is a good Q&A habit? (a) admitting you don’t know (b) answering only friends (c) making up an answer (d) a ten-minute answer
30. 30.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
31. 31.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) say you will find out (c) ignore the question (d) laugh at the asker
32. 32.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
34. 34.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
35. 35.Which of these is a good Q&A habit? (a) thanking the asker (b) rolling your eyes (c) interrupting the asker (d) answering only friends
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
37. 37.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
38. 38.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
39. 39.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
40. 40.🙋 What does “Q&A” stand for? (a) quick and amazing (b) quiz and award (c) questions and answers (d) queue and arrive

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