Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 713 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
2. 2.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
3. 3.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Wasn’t it obvious?” (d) “Does that help?”
4. 4.Which of these is a poor Q&A habit? (a) repeating the question (b) rolling your eyes (c) thanking the asker (d) admitting you don’t know
5. 5.🔍 Which is the odd one out? (a) repeating the question (b) interrupting the asker (c) making up an answer (d) a ten-minute answer
6. 6.🔍 Which is the odd one out? (a) keeping answers short (b) repeating the question (c) looking at everyone (d) interrupting the asker
7. 7.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
8. 8.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
10. 10.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
11. 11.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) start packing up (d) listen till they finish
12. 12.🔍 Which is the odd one out? (a) keeping answers short (b) answering only friends (c) arguing angrily (d) a ten-minute answer
13. 13.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
14. 14.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
15. 15.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
16. 16.Which of these is a good Q&A habit? (a) a ten-minute answer (b) arguing angrily (c) thanking the asker (d) making up an answer
17. 17.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
18. 18.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
19. 19.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
20. 20.Which of these is a poor Q&A habit? (a) repeating the question (b) looking at everyone (c) keeping answers short (d) making up an answer
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
22. 22.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
23. 23.Which of these is a good Q&A habit? (a) looking at everyone (b) making up an answer (c) arguing angrily (d) a ten-minute answer
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
25. 25.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
26. 26.Which of these is a good Q&A habit? (a) a ten-minute answer (b) answering only friends (c) repeating the question (d) interrupting the asker
27. 27.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
28. 28.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
29. 29.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
30. 30.🔍 Which is the odd one out? (a) arguing angrily (b) staying calm (c) admitting you don’t know (d) keeping answers short
31. 31.🔍 Which is the odd one out? (a) staying calm (b) rolling your eyes (c) admitting you don’t know (d) looking at everyone
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
33. 33.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
34. 34.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) walk away (c) guess and answer (d) pretend you heard
35. 35.🔍 Which is the odd one out? (a) looking at everyone (b) a ten-minute answer (c) answering only friends (d) making up an answer
36. 36.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
37. 37.🔍 Which is the odd one out? (a) answering only friends (b) looking at everyone (c) keeping answers short (d) thanking the asker
38. 38.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
39. 39.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) say you will find out (d) laugh at the asker
40. 40.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit

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