Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 740 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a good Q&A habit? (a) interrupting the asker (b) rolling your eyes (c) admitting you don’t know (d) making up an answer
2. 2.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
3. 3.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
4. 4.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
5. 5.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
6. 6.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
7. 7.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
8. 8.🙋 What does “Q&A” stand for? (a) quiz and award (b) questions and answers (c) queue and arrive (d) quick and amazing
9. 9.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
10. 10.Which of these is a poor Q&A habit? (a) thanking the asker (b) repeating the question (c) staying calm (d) answering only friends
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
12. 12.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) ignore the question (c) say you will find out (d) laugh at the asker
13. 13.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a ten-minute answer (b) keeping answers short (c) staying calm (d) admitting you don’t know
15. 15.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
16. 16.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) staying calm (d) answering only friends
17. 17.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) staying calm (b) keeping answers short (c) repeating the question (d) making up an answer
19. 19.🔍 Which is the odd one out? (a) keeping answers short (b) admitting you don’t know (c) looking at everyone (d) interrupting the asker
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
21. 21.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
23. 23.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) politely ask again (d) guess and answer
24. 24.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
25. 25.Which of these is a good Q&A habit? (a) answering only friends (b) a ten-minute answer (c) making up an answer (d) keeping answers short
26. 26.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
27. 27.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
28. 28.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
29. 29.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
30. 30.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
32. 32.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) keeping answers short (d) arguing angrily
33. 33.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
34. 34.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) keeping answers short (c) repeating the question (d) rolling your eyes
35. 35.🔍 Which is the odd one out? (a) thanking the asker (b) keeping answers short (c) staying calm (d) rolling your eyes
36. 36.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
37. 37.🙋 While someone asks a question, you should… (a) interrupt them (b) start packing up (c) listen till they finish (d) look at your notes
38. 38.Which of these is a poor Q&A habit? (a) thanking the asker (b) repeating the question (c) making up an answer (d) staying calm
39. 39.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
40. 40.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit

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