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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 756 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.Which of these is a poor Q&A habit? (a) staying calm (b) repeating the question (c) thanking the asker (d) answering only friends
  2. 2.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) laugh at the asker (d) say you will find out
  3. 3.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
  4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  5. 5.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
  6. 6.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) look at your notes (d) listen till they finish
  7. 7.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) answering only friends (d) repeating the question
  8. 8.🔍 Which is the odd one out? (a) repeating the question (b) looking at everyone (c) a ten-minute answer (d) thanking the asker
  9. 9.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
  10. 10.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Wasn’t it obvious?”
  11. 11.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  12. 12.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
  13. 13.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  14. 14.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) take them one by one (c) shout over them (d) answer only friends
  15. 15.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) pretend you heard (d) guess and answer
  16. 16.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
  17. 17.Which of these is a poor Q&A habit? (a) looking at everyone (b) staying calm (c) arguing angrily (d) admitting you don’t know
  18. 18.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
  19. 19.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  20. 20.Which of these is a good Q&A habit? (a) rolling your eyes (b) answering only friends (c) keeping answers short (d) interrupting the asker
  21. 21.🔍 Which is the odd one out? (a) making up an answer (b) repeating the question (c) interrupting the asker (d) arguing angrily
  22. 22.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
  23. 23.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  24. 24.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
  25. 25.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
  26. 26.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
  27. 27.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  28. 28.Which of these is a poor Q&A habit? (a) rolling your eyes (b) staying calm (c) looking at everyone (d) keeping answers short
  29. 29.🔍 Which is the odd one out? (a) admitting you don’t know (b) making up an answer (c) looking at everyone (d) staying calm
  30. 30.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
  31. 31.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  32. 32.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
  34. 34.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  35. 35.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
  36. 36.🔍 Which is the odd one out? (a) interrupting the asker (b) a ten-minute answer (c) making up an answer (d) thanking the asker
  37. 37.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  38. 38.🔍 Which is the odd one out? (a) keeping answers short (b) admitting you don’t know (c) interrupting the asker (d) repeating the question
  39. 39.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  40. 40.🙋 What does “Q&A” stand for? (a) questions and answers (b) queue and arrive (c) quiz and award (d) quick and amazing

Answer key

  1. answering only friends
  2. say you will find out
  3. an impolite reply
  4. an impolite reply
  5. False
  6. listen till they finish
  7. repeating the question
  8. a ten-minute answer
  9. a poor Q&A habit
  10. “Does that help?”
  11. answer briefly
  12. listen to the question
  13. a good Q&A habit
  14. take them one by one
  15. politely ask again
  16. an impolite reply
  17. arguing angrily
  18. a polite reply
  19. a polite reply
  20. keeping answers short
  21. repeating the question
  22. True
  23. a polite reply
  24. a good Q&A habit
  25. a poor Q&A habit
  26. True
  27. a good Q&A habit
  28. rolling your eyes
  29. making up an answer
  30. True
  31. thank the asker
  32. answer briefly
  33. an impolite reply
  34. a polite reply
  35. False
  36. thanking the asker
  37. True
  38. interrupting the asker
  39. listen to the question
  40. questions and answers

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