Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 94 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
2. 2.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) ignore the question (c) say you will find out (d) make up an answer
3. 3.Which of these is a good Q&A habit? (a) making up an answer (b) rolling your eyes (c) thanking the asker (d) answering only friends
4. 4.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
5. 5.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) shout over them (c) answer only friends (d) take them one by one
6. 6.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
8. 8.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
10. 10.Which of these is a good Q&A habit? (a) interrupting the asker (b) rolling your eyes (c) staying calm (d) arguing angrily
11. 11.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
12. 12.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
13. 13.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
14. 14.🔍 Which is the odd one out? (a) answering only friends (b) thanking the asker (c) keeping answers short (d) staying calm
15. 15.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
17. 17.Which of these is a good Q&A habit? (a) answering only friends (b) making up an answer (c) arguing angrily (d) admitting you don’t know
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
19. 19.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
20. 20.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
21. 21.🔍 Which is the odd one out? (a) a ten-minute answer (b) repeating the question (c) answering only friends (d) rolling your eyes
22. 22.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) looking at everyone (c) making up an answer (d) repeating the question
23. 23.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
24. 24.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
25. 25.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
26. 26.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
27. 27.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
28. 28.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
29. 29.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
30. 30.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
31. 31.Which of these is a poor Q&A habit? (a) looking at everyone (b) thanking the asker (c) interrupting the asker (d) keeping answers short
32. 32.Which of these is a good Q&A habit? (a) arguing angrily (b) making up an answer (c) interrupting the asker (d) repeating the question
33. 33.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) arguing angrily (b) looking at everyone (c) interrupting the asker (d) making up an answer
35. 35.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
36. 36.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
37. 37.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
38. 38.🔍 Which is the odd one out? (a) repeating the question (b) looking at everyone (c) making up an answer (d) staying calm
39. 39.🔍 Which is the odd one out? (a) keeping answers short (b) repeating the question (c) rolling your eyes (d) admitting you don’t know
40. 40.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply

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