Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 978 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) guess and answer (c) pretend you heard (d) politely ask again
2. 2.🔍 Which is the odd one out? (a) keeping answers short (b) making up an answer (c) a ten-minute answer (d) rolling your eyes
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
4. 4.Which of these is a good Q&A habit? (a) looking at everyone (b) answering only friends (c) rolling your eyes (d) making up an answer
5. 5.🙋 While someone asks a question, you should… (a) listen till they finish (b) look at your notes (c) interrupt them (d) start packing up
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
8. 8.🔍 Which is the odd one out? (a) interrupting the asker (b) thanking the asker (c) answering only friends (d) rolling your eyes
9. 9.🔍 Which is the odd one out? (a) making up an answer (b) staying calm (c) admitting you don’t know (d) looking at everyone
10. 10.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) say you will find out (c) make up an answer (d) ignore the question
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
12. 12.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
13. 13.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
14. 14.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
15. 15.🙋 Many hands go up at once. What is fair? (a) shout over them (b) take them one by one (c) answer only friends (d) ignore them all
16. 16.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
17. 17.Which of these is a good Q&A habit? (a) staying calm (b) interrupting the asker (c) making up an answer (d) arguing angrily
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
19. 19.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
20. 20.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
21. 21.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
22. 22.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
23. 23.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
24. 24.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
25. 25.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
26. 26.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
27. 27.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
28. 28.Which of these is a good Q&A habit? (a) rolling your eyes (b) admitting you don’t know (c) arguing angrily (d) interrupting the asker
29. 29.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quiz and award (c) questions and answers (d) quick and amazing
30. 30.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
31. 31.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Wasn’t it obvious?” (c) “Does that help?” (d) “Happy now?”
32. 32.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
33. 33.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) admitting you don’t know (b) repeating the question (c) a ten-minute answer (d) staying calm
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
36. 36.Which of these is a poor Q&A habit? (a) arguing angrily (b) looking at everyone (c) repeating the question (d) admitting you don’t know
37. 37.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
38. 38.Which of these is a poor Q&A habit? (a) staying calm (b) repeating the question (c) a ten-minute answer (d) admitting you don’t know
39. 39.Which of these is a poor Q&A habit? (a) answering only friends (b) thanking the asker (c) staying calm (d) admitting you don’t know
40. 40.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit

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