Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 1 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
2. 2.📞 Which of these shows poor call manners? (a) side talk during a call (b) speaking clearly (c) camera at eye level (d) a quiet place for calls
3. 3.True or false: “saying your name first” shows good call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
7. 7.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) “Is this a good time?” (d) camera at the ceiling
10. 10.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) speaking clearly (d) eating while on a call
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) shouting into the phone (d) calling late at night
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) shouting into the phone (d) a quiet place for calls
18. 18.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
21. 21.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) eating while on a call
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) speaking clearly (d) loud TV behind you
25. 25.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) saying your name first (d) eating while on a call
26. 26.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
28. 28.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
29. 29.True or false: “saying your name first” shows poor call manners. (a) False (b) True
30. 30.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) saying your name first (d) muting when not talking
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
35. 35.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
37. 37.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
38. 38.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) camera at the ceiling (d) camera at eye level
40. 40.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye

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