Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 2 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) calling late at night (b) camera at eye level (c) saying bye before ending (d) speaking clearly
2. 2.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
3. 3.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
4. 4.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
5. 5.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
6. 6.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) camera at the ceiling (d) saying your name first
7. 7.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
8. 8.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
9. 9.True or false: “eating while on a call” shows good call manners. (a) False (b) True
10. 10.True or false: “side talk during a call” shows good call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
12. 12.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) muting when not talking (d) a quiet place for calls
13. 13.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) saying your name first (d) side talk during a call
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
17. 17.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) saying your name first (d) camera at eye level
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) side talk during a call (d) saying your name first
21. 21.True or false: “saying your name first” shows poor call manners. (a) True (b) False
22. 22.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) saying bye before ending (d) camera at the ceiling
24. 24.📞 Which of these shows good call manners? (a) calling late at night (b) “Is this a good time?” (c) side talk during a call (d) camera at the ceiling
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
26. 26.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
28. 28.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) loud TV behind you (d) calling late at night
35. 35.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
38. 38.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
39. 39.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
40. 40.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise

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