Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 10 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at eye level (d) shouting into the phone
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
4. 4.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
5. 5.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
7. 7.True or false: “eating while on a call” shows good call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) camera at the ceiling (d) side talk during a call
11. 11.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) calling late at night (d) eating while on a call
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) a quiet place for calls (d) saying your name first
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) eating while on a call
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
20. 20.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) a quiet place for calls (d) saying bye before ending
22. 22.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
23. 23.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
24. 24.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
25. 25.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
26. 26.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
28. 28.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) eating while on a call (d) “Is this a good time?”
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
30. 30.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) loud TV behind you (d) eating while on a call
31. 31.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
33. 33.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) muting when not talking (d) loud TV behind you
34. 34.True or false: “calling late at night” shows poor call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) calling late at night (b) a quiet place for calls (c) shouting into the phone (d) loud TV behind you
36. 36.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
37. 37.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) shouting into the phone
38. 38.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) shouting into the phone (d) camera at eye level
40. 40.📞 Which of these shows poor call manners? (a) side talk during a call (b) camera at eye level (c) “Is this a good time?” (d) saying your name first

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