Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 11 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
3. 3.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) calling late at night
5. 5.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) side talk during a call (d) speaking clearly
6. 6.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
8. 8.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
11. 11.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
12. 12.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) “Is this a good time?” (d) camera at the ceiling
13. 13.True or false: “eating while on a call” shows good call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
15. 15.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) loud TV behind you (d) side talk during a call
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
19. 19.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
20. 20.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) saying bye before ending (d) saying your name first
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
24. 24.📞 Which of these shows poor call manners? (a) calling late at night (b) “Is this a good time?” (c) saying your name first (d) a quiet place for calls
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) calling late at night (d) shouting into the phone
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) saying bye before ending (d) speaking clearly
31. 31.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
32. 32.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
34. 34.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
35. 35.True or false: “saying your name first” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) “Is this a good time?” (d) shouting into the phone
40. 40.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) a quiet place for calls (d) camera at the ceiling

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