Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 100 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) eating while on a call (d) calling late at night
3. 3.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
5. 5.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
6. 6.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
7. 7.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) saying your name first (d) shouting into the phone
10. 10.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
11. 11.True or false: “speaking clearly” shows good call manners. (a) False (b) True
12. 12.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
13. 13.True or false: “saying your name first” shows poor call manners. (a) False (b) True
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
15. 15.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) camera at eye level (d) eating while on a call
19. 19.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
20. 20.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) muting when not talking (d) loud TV behind you
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
23. 23.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
24. 24.True or false: “camera at eye level” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
26. 26.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) eating while on a call (d) speaking clearly
27. 27.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) camera at eye level (d) eating while on a call
28. 28.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
29. 29.📞 Which of these shows poor call manners? (a) loud TV behind you (b) camera at eye level (c) “Is this a good time?” (d) a quiet place for calls
30. 30.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) shouting into the phone (d) “Is this a good time?”
33. 33.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at the ceiling (d) camera at eye level
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) “Is this a good time?” (d) hanging up without bye
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
38. 38.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) muting when not talking (d) camera at eye level
40. 40.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called

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