Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 101 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
3. 3.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
4. 4.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
6. 6.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) calling late at night (d) eating while on a call
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) a quiet place for calls (d) camera at eye level
8. 8.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) camera at the ceiling (d) side talk during a call
10. 10.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) speaking clearly (d) eating while on a call
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
12. 12.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
13. 13.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
14. 14.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) camera at the ceiling (d) muting when not talking
16. 16.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) shouting into the phone (d) “Is this a good time?”
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) a quiet place for calls (d) saying bye before ending
18. 18.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
19. 19.True or false: “saying your name first” shows poor call manners. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) a quiet place for calls (d) hanging up without bye
21. 21.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) a quiet place for calls
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) loud TV behind you (d) speaking clearly
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) a quiet place for calls (d) camera at the ceiling
26. 26.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
27. 27.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
28. 28.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) camera at eye level
29. 29.True or false: “muting when not talking” shows good call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) camera at the ceiling (d) side talk during a call
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
33. 33.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) shouting into the phone (d) saying your name first
35. 35.True or false: “eating while on a call” shows good call manners. (a) False (b) True
36. 36.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
37. 37.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students