Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 102 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
4. 4.True or false: “calling late at night” shows good call manners. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) saying bye before ending (d) shouting into the phone
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
10. 10.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) muting when not talking (d) eating while on a call
11. 11.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) camera at eye level
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) shouting into the phone (d) speaking clearly
15. 15.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) muting when not talking (d) saying your name first
16. 16.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
17. 17.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
19. 19.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
20. 20.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) muting when not talking (c) calling late at night (d) shouting into the phone
24. 24.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
25. 25.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) loud TV behind you
28. 28.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) “Is this a good time?”
29. 29.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
31. 31.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) saying bye before ending (d) shouting into the phone
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) saying your name first (d) hanging up without bye
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) speaking clearly (d) loud TV behind you
34. 34.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
35. 35.True or false: “side talk during a call” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
39. 39.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) loud TV behind you (d) saying your name first
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) calling late at night

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