Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 103 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
2. 2.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) muting when not talking (d) calling late at night
5. 5.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) “Is this a good time?” (d) shouting into the phone
6. 6.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying bye before ending (d) shouting into the phone
7. 7.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
8. 8.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) side talk during a call (d) camera at eye level
11. 11.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) shouting into the phone (d) “Is this a good time?”
12. 12.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
13. 13.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
14. 14.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
16. 16.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) speaking clearly (d) saying bye before ending
17. 17.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) speaking clearly (d) hanging up without bye
18. 18.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) calling late at night (d) camera at the ceiling
19. 19.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
22. 22.True or false: “muting when not talking” shows good call manners. (a) True (b) False
23. 23.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
25. 25.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) saying your name first (d) calling late at night
27. 27.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
30. 30.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
31. 31.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
32. 32.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
39. 39.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) eating while on a call (d) a quiet place for calls
40. 40.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners

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