Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 104 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) camera at eye level (d) a quiet place for calls
4. 4.📞 Which of these shows good call manners? (a) calling late at night (b) “Is this a good time?” (c) loud TV behind you (d) camera at the ceiling
5. 5.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) speaking clearly (d) muting when not talking
6. 6.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
8. 8.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) camera at the ceiling (d) hanging up without bye
10. 10.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
12. 12.True or false: “muting when not talking” shows good call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) hanging up without bye (d) a quiet place for calls
15. 15.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
16. 16.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) muting when not talking (d) loud TV behind you
18. 18.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
21. 21.True or false: “calling late at night” shows good call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
25. 25.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
26. 26.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
27. 27.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
28. 28.True or false: “side talk during a call” shows good call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
30. 30.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
31. 31.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) calling late at night (d) a quiet place for calls
32. 32.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) shouting into the phone (d) “Is this a good time?”
33. 33.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
37. 37.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) speaking clearly (d) camera at eye level
38. 38.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) saying your name first (d) camera at eye level
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called

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