Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 105 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
2. 2.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
8. 8.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
11. 11.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
12. 12.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
18. 18.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
20. 20.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
22. 22.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
23. 23.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) side talk during a call (d) saying bye before ending
24. 24.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
27. 27.True or false: “calling late at night” shows good call manners. (a) True (b) False
28. 28.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
29. 29.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) calling late at night (d) saying bye before ending
32. 32.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) saying your name first (d) hanging up without bye
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) camera at the ceiling (d) loud TV behind you
34. 34.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) “Is this a good time?” (d) saying your name first
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) a quiet place for calls (d) muting when not talking
36. 36.📞 Which of these shows poor call manners? (a) calling late at night (b) speaking clearly (c) muting when not talking (d) camera at eye level
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) hanging up without bye (d) camera at eye level
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) shouting into the phone (d) “Is this a good time?”
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) eating while on a call (d) shouting into the phone

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