Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 106 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
4. 4.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
9. 9.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
10. 10.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) muting when not talking (d) a quiet place for calls
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) “Is this a good time?” (d) a quiet place for calls
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) muting when not talking (d) eating while on a call
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) speaking clearly (d) hanging up without bye
18. 18.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) speaking clearly (d) camera at the ceiling
19. 19.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows poor call manners? (a) side talk during a call (b) muting when not talking (c) a quiet place for calls (d) speaking clearly
22. 22.True or false: “saying your name first” shows poor call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) camera at eye level (d) shouting into the phone
24. 24.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) saying your name first (d) muting when not talking
25. 25.True or false: “saying your name first” shows good call manners. (a) True (b) False
26. 26.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) a quiet place for calls (d) loud TV behind you
27. 27.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) camera at the ceiling (d) “Is this a good time?”
28. 28.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) camera at the ceiling (d) a quiet place for calls
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) saying bye before ending
33. 33.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
34. 34.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
35. 35.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
37. 37.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person

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