Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 107 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
4. 4.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) shouting into the phone (d) eating while on a call
6. 6.True or false: “saying your name first” shows good call manners. (a) False (b) True
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
9. 9.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
11. 11.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) a quiet place for calls (d) shouting into the phone
12. 12.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) “Is this a good time?” (d) speaking clearly
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) eating while on a call (d) camera at eye level
16. 16.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
19. 19.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at eye level (d) side talk during a call
22. 22.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
23. 23.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
24. 24.True or false: “calling late at night” shows poor call manners. (a) False (b) True
25. 25.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
27. 27.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
28. 28.True or false: “muting when not talking” shows good call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) camera at the ceiling (d) loud TV behind you
30. 30.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
31. 31.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) saying your name first (d) hanging up without bye
32. 32.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) saying your name first (d) a quiet place for calls
33. 33.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
34. 34.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
37. 37.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
38. 38.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
39. 39.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
40. 40.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners

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