Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 108 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) “Is this a good time?” (d) loud TV behind you
3. 3.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) loud TV behind you (d) muting when not talking
5. 5.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
6. 6.True or false: “calling late at night” shows poor call manners. (a) False (b) True
7. 7.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
9. 9.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
10. 10.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) a quiet place for calls (d) “Is this a good time?”
12. 12.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) “Is this a good time?” (d) hanging up without bye
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) shouting into the phone (d) muting when not talking
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) speaking clearly
17. 17.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) camera at the ceiling (d) a quiet place for calls
18. 18.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
19. 19.True or false: “saying your name first” shows poor call manners. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) “Is this a good time?” (d) saying bye before ending
21. 21.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) speaking clearly (d) saying bye before ending
22. 22.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) speaking clearly (d) calling late at night
24. 24.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) shouting into the phone (d) calling late at night
25. 25.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) “Is this a good time?” (d) hanging up without bye
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
28. 28.True or false: “side talk during a call” shows good call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
33. 33.True or false: “eating while on a call” shows good call manners. (a) False (b) True
34. 34.True or false: “speaking clearly” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) side talk during a call (d) muting when not talking
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) saying bye before ending (d) saying your name first
39. 39.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
40. 40.📞 Which of these shows good call manners? (a) saying bye before ending (b) hanging up without bye (c) loud TV behind you (d) calling late at night

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