Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 109 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) loud TV behind you (d) muting when not talking
2. 2.True or false: “saying your name first” shows good call manners. (a) True (b) False
3. 3.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
5. 5.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
6. 6.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
7. 7.True or false: “side talk during a call” shows good call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) camera at eye level (d) eating while on a call
9. 9.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) calling late at night (d) speaking clearly
11. 11.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
12. 12.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) camera at the ceiling (d) saying your name first
14. 14.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) hanging up without bye (d) “Is this a good time?”
15. 15.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
17. 17.True or false: “eating while on a call” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) camera at eye level
20. 20.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) muting when not talking (d) camera at the ceiling
21. 21.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) camera at eye level (d) calling late at night
23. 23.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
25. 25.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
26. 26.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.True or false: “calling late at night” shows good call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
31. 31.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) speaking clearly
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) calling late at night (d) saying bye before ending
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
37. 37.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) shouting into the phone (d) saying your name first
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) speaking clearly (d) camera at eye level
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) calling late at night (d) eating while on a call
40. 40.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners

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