Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 110 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
4. 4.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) camera at eye level (d) saying your name first
5. 5.True or false: “muting when not talking” shows good call manners. (a) True (b) False
6. 6.True or false: “camera at eye level” shows good call manners. (a) True (b) False
7. 7.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
8. 8.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) eating while on a call (d) loud TV behind you
10. 10.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
11. 11.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
13. 13.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) calling late at night (d) saying bye before ending
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
15. 15.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) shouting into the phone (d) side talk during a call
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) calling late at night (d) camera at the ceiling
19. 19.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) “Is this a good time?” (d) muting when not talking
20. 20.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) “Is this a good time?” (d) hanging up without bye
21. 21.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) side talk during a call (d) calling late at night
23. 23.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
24. 24.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
25. 25.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) a quiet place for calls (d) hanging up without bye
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
28. 28.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) muting when not talking (d) eating while on a call
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
31. 31.True or false: “eating while on a call” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
33. 33.True or false: “saying your name first” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
35. 35.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
36. 36.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
38. 38.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
39. 39.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) saying bye before ending (d) saying your name first
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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