Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 111 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
5. 5.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
6. 6.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
7. 7.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
8. 8.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
10. 10.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) calling late at night (d) eating while on a call
11. 11.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) muting when not talking (d) eating while on a call
12. 12.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) saying your name first
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) muting when not talking (d) “Is this a good time?”
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) camera at the ceiling (d) muting when not talking
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
19. 19.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
20. 20.True or false: “muting when not talking” shows good call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
24. 24.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) camera at the ceiling (d) calling late at night
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) side talk during a call (d) loud TV behind you
26. 26.True or false: “saying your name first” shows poor call manners. (a) True (b) False
27. 27.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) eating while on a call (d) side talk during a call
31. 31.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) muting when not talking (d) eating while on a call
33. 33.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) shouting into the phone (d) loud TV behind you
36. 36.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) calling late at night (d) “Is this a good time?”
38. 38.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) shouting into the phone (d) “Is this a good time?”
39. 39.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
40. 40.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False

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