Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 112 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
2. 2.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) shouting into the phone (d) camera at the ceiling
4. 4.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
6. 6.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
7. 7.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
9. 9.True or false: “side talk during a call” shows good call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
11. 11.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) “Is this a good time?” (d) saying your name first
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
15. 15.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
16. 16.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) eating while on a call (d) speaking clearly
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) speaking clearly (d) hanging up without bye
18. 18.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) saying bye before ending (d) shouting into the phone
20. 20.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) muting when not talking
21. 21.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) saying bye before ending (d) speaking clearly
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) saying bye before ending (d) calling late at night
24. 24.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) a quiet place for calls (d) camera at eye level
26. 26.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
27. 27.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) camera at eye level (d) eating while on a call
31. 31.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) speaking clearly (d) saying your name first
33. 33.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
34. 34.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
35. 35.True or false: “muting when not talking” shows good call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) “Is this a good time?” (d) camera at the ceiling
37. 37.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
39. 39.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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