Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 113 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) side talk during a call (d) a quiet place for calls
2. 2.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
4. 4.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) muting when not talking (d) speaking clearly
7. 7.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
9. 9.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
10. 10.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) hanging up without bye
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) side talk during a call (d) muting when not talking
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) eating while on a call (d) loud TV behind you
17. 17.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) camera at eye level (d) loud TV behind you
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
20. 20.True or false: “calling late at night” shows good call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) muting when not talking
22. 22.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
23. 23.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) eating while on a call (d) speaking clearly
28. 28.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) calling late at night (d) eating while on a call
29. 29.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) speaking clearly (d) muting when not talking
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) side talk during a call (c) muting when not talking (d) a quiet place for calls
31. 31.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) loud TV behind you
33. 33.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) camera at the ceiling
35. 35.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) camera at eye level (d) loud TV behind you
38. 38.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at the ceiling (d) saying bye before ending
39. 39.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners

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