Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 114 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) speaking clearly (d) a quiet place for calls
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) a quiet place for calls (d) calling late at night
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
7. 7.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) speaking clearly (d) eating while on a call
8. 8.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
10. 10.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) loud TV behind you (d) muting when not talking
11. 11.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.True or false: “muting when not talking” shows good call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) “Is this a good time?” (d) side talk during a call
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
16. 16.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) saying bye before ending (d) muting when not talking
18. 18.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) loud TV behind you (d) “Is this a good time?”
20. 20.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
21. 21.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
22. 22.True or false: “speaking clearly” shows good call manners. (a) False (b) True
23. 23.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
27. 27.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) loud TV behind you (d) camera at the ceiling
31. 31.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows good call manners? (a) calling late at night (b) “Is this a good time?” (c) loud TV behind you (d) shouting into the phone
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
34. 34.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) camera at eye level (d) a quiet place for calls
36. 36.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) “Is this a good time?” (d) a quiet place for calls
37. 37.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
39. 39.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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