Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 115 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) speaking clearly (d) hanging up without bye
2. 2.True or false: “eating while on a call” shows good call manners. (a) False (b) True
3. 3.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
5. 5.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
7. 7.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
8. 8.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) speaking clearly (d) eating while on a call
9. 9.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
10. 10.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) “Is this a good time?” (d) shouting into the phone
11. 11.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
12. 12.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) loud TV behind you (d) camera at eye level
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) “Is this a good time?” (d) camera at the ceiling
16. 16.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) speaking clearly (d) muting when not talking
17. 17.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
18. 18.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) hanging up without bye (d) shouting into the phone
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) camera at eye level
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) camera at the ceiling (d) muting when not talking
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
24. 24.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) camera at eye level (d) hanging up without bye
27. 27.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) “Is this a good time?” (d) speaking clearly
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) speaking clearly (d) shouting into the phone
31. 31.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) loud TV behind you (d) “Is this a good time?”
32. 32.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) a quiet place for calls (d) muting when not talking
35. 35.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) “Is this a good time?” (d) a quiet place for calls
36. 36.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
37. 37.True or false: “calling late at night” shows poor call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye

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