Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 116 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) hanging up without bye (d) loud TV behind you
2. 2.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
3. 3.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
4. 4.True or false: “side talk during a call” shows good call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) speaking clearly
8. 8.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
9. 9.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
12. 12.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) a quiet place for calls (d) calling late at night
13. 13.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
14. 14.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) a quiet place for calls (d) speaking clearly
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
18. 18.True or false: “saying your name first” shows good call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
21. 21.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) speaking clearly (d) hanging up without bye
22. 22.True or false: “calling late at night” shows good call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) loud TV behind you (d) camera at the ceiling
24. 24.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) saying your name first
26. 26.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
27. 27.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) camera at the ceiling (d) hanging up without bye
29. 29.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) hanging up without bye (d) camera at eye level
30. 30.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) camera at eye level (d) shouting into the phone
31. 31.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
32. 32.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) “Is this a good time?” (d) calling late at night
33. 33.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
34. 34.True or false: “camera at eye level” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
37. 37.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
38. 38.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
39. 39.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
40. 40.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) calling late at night (d) a quiet place for calls

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