Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 117 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) shouting into the phone (d) saying your name first
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
3. 3.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
4. 4.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
8. 8.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
9. 9.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
10. 10.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) camera at the ceiling (d) eating while on a call
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) camera at eye level (d) speaking clearly
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) speaking clearly
16. 16.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
18. 18.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
21. 21.True or false: “muting when not talking” shows good call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
23. 23.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
25. 25.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) “Is this a good time?” (d) shouting into the phone
26. 26.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
27. 27.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
29. 29.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) camera at the ceiling
32. 32.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
33. 33.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) hanging up without bye (d) saying bye before ending
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) loud TV behind you (d) side talk during a call
35. 35.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) eating while on a call (d) loud TV behind you
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) shouting into the phone
39. 39.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”

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