Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 118 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) saying your name first (d) hanging up without bye
2. 2.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) eating while on a call (d) loud TV behind you
5. 5.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) loud TV behind you (d) saying your name first
6. 6.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
7. 7.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
11. 11.True or false: “calling late at night” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) calling late at night (d) saying your name first
14. 14.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) eating while on a call (d) camera at eye level
16. 16.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
17. 17.True or false: “saying your name first” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
19. 19.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) speaking clearly (d) camera at eye level
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
22. 22.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) loud TV behind you (d) shouting into the phone
24. 24.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
25. 25.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) loud TV behind you (d) hanging up without bye
27. 27.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
32. 32.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
33. 33.True or false: “muting when not talking” shows good call manners. (a) False (b) True
34. 34.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) saying bye before ending (d) side talk during a call
35. 35.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
36. 36.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) calling late at night (d) “Is this a good time?”
37. 37.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) speaking clearly (d) saying bye before ending
38. 38.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) calling late at night
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

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