Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 119 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) muting when not talking (d) calling late at night
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) a quiet place for calls (d) saying bye before ending
5. 5.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
6. 6.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
7. 7.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) speaking clearly
9. 9.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
10. 10.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) calling late at night (d) a quiet place for calls
11. 11.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) a quiet place for calls (d) “Is this a good time?”
13. 13.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) camera at eye level (d) calling late at night
15. 15.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
17. 17.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
18. 18.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
20. 20.True or false: “eating while on a call” shows good call manners. (a) False (b) True
21. 21.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) “Is this a good time?” (d) calling late at night
22. 22.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) “Is this a good time?” (d) a quiet place for calls
24. 24.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
25. 25.True or false: “calling late at night” shows good call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) a quiet place for calls (d) calling late at night
27. 27.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) camera at the ceiling (d) speaking clearly
28. 28.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) a quiet place for calls (d) eating while on a call
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) calling late at night (d) camera at eye level
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) calling late at night (d) loud TV behind you
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) camera at the ceiling (d) hanging up without bye
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
37. 37.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) hanging up without bye (d) saying bye before ending

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