Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 120 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) shouting into the phone (c) muting when not talking (d) saying your name first
2. 2.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
3. 3.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) saying your name first (d) shouting into the phone
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
6. 6.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) a quiet place for calls (d) loud TV behind you
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) eating while on a call (d) muting when not talking
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) muting when not talking (d) speaking clearly
9. 9.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
10. 10.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) camera at eye level (d) shouting into the phone
11. 11.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
14. 14.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) speaking clearly (d) side talk during a call
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) loud TV behind you (d) shouting into the phone
17. 17.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
19. 19.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
21. 21.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) eating while on a call (d) side talk during a call
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
23. 23.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
25. 25.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
26. 26.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.True or false: “saying your name first” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
30. 30.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) camera at the ceiling (d) saying bye before ending
32. 32.True or false: “muting when not talking” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) side talk during a call (d) “Is this a good time?”
34. 34.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
35. 35.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) speaking clearly (d) side talk during a call
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) shouting into the phone (d) “Is this a good time?”
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) saying your name first (d) muting when not talking
38. 38.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
39. 39.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
40. 40.True or false: “calling late at night” shows poor call manners. (a) False (b) True

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