Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 121 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) saying your name first (d) shouting into the phone
2. 2.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) eating while on a call
3. 3.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) camera at the ceiling (d) calling late at night
4. 4.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) camera at the ceiling (d) shouting into the phone
5. 5.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
9. 9.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
11. 11.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
12. 12.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) side talk during a call (d) speaking clearly
15. 15.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) calling late at night (d) saying your name first
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) loud TV behind you (d) side talk during a call
17. 17.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) a quiet place for calls (d) side talk during a call
18. 18.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
19. 19.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
20. 20.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) “Is this a good time?” (d) saying your name first
22. 22.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) eating while on a call (d) camera at the ceiling
24. 24.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
27. 27.True or false: “eating while on a call” shows good call manners. (a) True (b) False
28. 28.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
29. 29.True or false: “calling late at night” shows poor call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
31. 31.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) calling late at night
33. 33.True or false: “calling late at night” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) saying bye before ending (d) muting when not talking
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) “Is this a good time?” (d) loud TV behind you
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
38. 38.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) speaking clearly (d) hanging up without bye
39. 39.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently

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