Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 122 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) calling late at night (d) saying bye before ending
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) loud TV behind you (d) calling late at night
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) calling late at night (d) camera at eye level
5. 5.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
9. 9.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) shouting into the phone (d) eating while on a call
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) “Is this a good time?” (d) saying your name first
11. 11.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) loud TV behind you (d) eating while on a call
12. 12.📞 Which of these shows poor call manners? (a) loud TV behind you (b) saying your name first (c) muting when not talking (d) speaking clearly
13. 13.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) saying your name first (d) camera at the ceiling
14. 14.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
15. 15.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
16. 16.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
17. 17.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
18. 18.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
19. 19.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) eating while on a call (d) muting when not talking
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.True or false: “calling late at night” shows poor call manners. (a) False (b) True
22. 22.True or false: “camera at eye level” shows good call manners. (a) True (b) False
23. 23.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
25. 25.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) camera at the ceiling (d) a quiet place for calls
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) shouting into the phone (d) saying your name first
28. 28.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) saying your name first
30. 30.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
31. 31.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
32. 32.📞 Which of these shows poor call manners? (a) calling late at night (b) saying your name first (c) camera at eye level (d) saying bye before ending
33. 33.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
34. 34.True or false: “calling late at night” shows good call manners. (a) True (b) False
35. 35.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) speaking clearly (d) side talk during a call
36. 36.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) shouting into the phone (d) calling late at night
37. 37.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) loud TV behind you (d) hanging up without bye
38. 38.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) muting when not talking (d) saying your name first
39. 39.True or false: “muting when not talking” shows good call manners. (a) True (b) False
40. 40.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) shouting into the phone

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