Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 123 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “speaking clearly” shows good call manners. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) camera at the ceiling (d) a quiet place for calls
3. 3.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
4. 4.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) a quiet place for calls
6. 6.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) loud TV behind you (d) camera at the ceiling
7. 7.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) saying your name first (d) calling late at night
8. 8.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) camera at the ceiling (d) shouting into the phone
10. 10.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
11. 11.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
12. 12.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) saying your name first
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) camera at the ceiling (d) side talk during a call
14. 14.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
17. 17.True or false: “eating while on a call” shows good call manners. (a) False (b) True
18. 18.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) shouting into the phone (d) “Is this a good time?”
21. 21.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
23. 23.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) muting when not talking (d) loud TV behind you
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) camera at eye level (d) hanging up without bye
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) hanging up without bye (d) side talk during a call
29. 29.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
30. 30.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) a quiet place for calls (d) muting when not talking
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) saying your name first (d) muting when not talking
33. 33.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) loud TV behind you (d) camera at eye level
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
40. 40.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners

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