Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 124 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) loud TV behind you (d) eating while on a call
3. 3.True or false: “saying your name first” shows good call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
5. 5.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) camera at eye level (d) muting when not talking
7. 7.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
8. 8.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
9. 9.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
10. 10.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
11. 11.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) eating while on a call (d) calling late at night
12. 12.True or false: “muting when not talking” shows good call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
14. 14.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) “Is this a good time?” (d) saying bye before ending
16. 16.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
20. 20.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) a quiet place for calls (d) hanging up without bye
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
22. 22.True or false: “saying your name first” shows poor call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) camera at eye level (d) camera at the ceiling
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) saying bye before ending (d) saying your name first
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) side talk during a call (d) eating while on a call
27. 27.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
28. 28.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) hanging up without bye (d) speaking clearly
29. 29.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) eating while on a call (d) calling late at night
30. 30.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) loud TV behind you (d) speaking clearly
31. 31.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
32. 32.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
33. 33.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
34. 34.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
35. 35.True or false: “eating while on a call” shows good call manners. (a) False (b) True
36. 36.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) side talk during a call (d) eating while on a call
37. 37.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) calling late at night
38. 38.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
40. 40.True or false: “hanging up without bye” shows good call manners. (a) False (b) True

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