Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 125 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
2. 2.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) hanging up without bye (d) loud TV behind you
4. 4.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) a quiet place for calls (d) loud TV behind you
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
6. 6.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
7. 7.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) speaking clearly (d) a quiet place for calls
9. 9.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) muting when not talking (d) side talk during a call
11. 11.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) loud TV behind you (d) eating while on a call
14. 14.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) calling late at night (d) side talk during a call
15. 15.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) shouting into the phone (d) saying your name first
16. 16.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
20. 20.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) calling late at night (d) “Is this a good time?”
21. 21.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
25. 25.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) eating while on a call (d) hanging up without bye
27. 27.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
28. 28.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) saying your name first (d) muting when not talking
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
30. 30.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
31. 31.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) side talk during a call (d) muting when not talking
32. 32.True or false: “eating while on a call” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) calling late at night (d) speaking clearly
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
36. 36.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
38. 38.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
40. 40.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123

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