Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 126 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) a quiet place for calls (d) muting when not talking
2. 2.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
3. 3.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) calling late at night (c) speaking clearly (d) “Is this a good time?”
4. 4.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
6. 6.True or false: “speaking clearly” shows good call manners. (a) True (b) False
7. 7.True or false: “calling late at night” shows good call manners. (a) True (b) False
8. 8.True or false: “eating while on a call” shows good call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) hanging up without bye (d) calling late at night
10. 10.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) “Is this a good time?” (d) camera at the ceiling
12. 12.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) eating while on a call (d) camera at the ceiling
13. 13.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
14. 14.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
15. 15.True or false: “saying your name first” shows good call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) “Is this a good time?” (d) eating while on a call
17. 17.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
21. 21.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
23. 23.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
27. 27.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) loud TV behind you (d) calling late at night
29. 29.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows poor call manners? (a) hanging up without bye (b) a quiet place for calls (c) saying bye before ending (d) muting when not talking
31. 31.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) eating while on a call (d) muting when not talking
35. 35.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) loud TV behind you (d) saying your name first
36. 36.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
38. 38.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) shouting into the phone (d) loud TV behind you
39. 39.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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