Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 127 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) camera at eye level (d) camera at the ceiling
3. 3.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
4. 4.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) saying bye before ending (d) “Is this a good time?”
6. 6.True or false: “calling late at night” shows poor call manners. (a) False (b) True
7. 7.True or false: “muting when not talking” shows good call manners. (a) True (b) False
8. 8.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) speaking clearly (d) shouting into the phone
9. 9.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) side talk during a call (d) saying your name first
11. 11.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
12. 12.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) side talk during a call (d) loud TV behind you
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) speaking clearly (d) a quiet place for calls
16. 16.True or false: “speaking clearly” shows good call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) muting when not talking (d) camera at the ceiling
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) “Is this a good time?” (d) side talk during a call
24. 24.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
25. 25.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
26. 26.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) camera at the ceiling (d) “Is this a good time?”
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) loud TV behind you (d) calling late at night
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) saying bye before ending (d) loud TV behind you
29. 29.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows good call manners? (a) camera at eye level (b) side talk during a call (c) calling late at night (d) loud TV behind you
32. 32.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
33. 33.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
34. 34.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
35. 35.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) camera at eye level (d) loud TV behind you
36. 36.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
37. 37.📞 Which of these shows poor call manners? (a) hanging up without bye (b) speaking clearly (c) saying bye before ending (d) muting when not talking
38. 38.True or false: “saying your name first” shows good call manners. (a) True (b) False
39. 39.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) a quiet place for calls (d) shouting into the phone
40. 40.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) hanging up without bye

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