Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 128 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) muting when not talking (d) camera at eye level
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) saying your name first (d) a quiet place for calls
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) shouting into the phone (d) eating while on a call
5. 5.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) camera at the ceiling (d) a quiet place for calls
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) shouting into the phone (d) calling late at night
11. 11.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) hanging up without bye
12. 12.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) side talk during a call (d) calling late at night
16. 16.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) camera at the ceiling (d) eating while on a call
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) saying bye before ending (d) shouting into the phone
18. 18.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
19. 19.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
20. 20.True or false: “camera at eye level” shows good call manners. (a) True (b) False
21. 21.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
22. 22.True or false: “saying your name first” shows poor call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) side talk during a call (d) loud TV behind you
26. 26.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) hanging up without bye (d) saying your name first
29. 29.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
33. 33.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
34. 34.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) camera at the ceiling (d) saying bye before ending
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
37. 37.True or false: “eating while on a call” shows good call manners. (a) False (b) True
38. 38.True or false: “saying your name first” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) loud TV behind you (d) saying bye before ending

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