Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 129 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
4. 4.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
5. 5.True or false: “speaking clearly” shows good call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
7. 7.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) camera at eye level (d) speaking clearly
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
10. 10.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) loud TV behind you (d) saying bye before ending
12. 12.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
15. 15.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) side talk during a call
18. 18.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) eating while on a call (d) side talk during a call
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
23. 23.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
25. 25.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
26. 26.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) speaking clearly (d) hanging up without bye
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) eating while on a call (d) muting when not talking
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) “Is this a good time?” (d) saying bye before ending
31. 31.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
32. 32.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
33. 33.True or false: “side talk during a call” shows good call manners. (a) True (b) False
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
36. 36.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
38. 38.True or false: “saying your name first” shows poor call manners. (a) False (b) True
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

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