Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 130 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) speaking clearly (d) side talk during a call
2. 2.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) speaking clearly (d) shouting into the phone
3. 3.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) camera at eye level (d) a quiet place for calls
4. 4.True or false: “calling late at night” shows poor call manners. (a) False (b) True
5. 5.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) camera at eye level (d) shouting into the phone
7. 7.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
8. 8.True or false: “speaking clearly” shows good call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) eating while on a call (d) muting when not talking
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
12. 12.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
14. 14.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
16. 16.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
19. 19.📞 Which of these shows poor call manners? (a) calling late at night (b) camera at eye level (c) saying bye before ending (d) speaking clearly
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying bye before ending (d) hanging up without bye
22. 22.True or false: “saying your name first” shows poor call manners. (a) False (b) True
23. 23.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
27. 27.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) camera at eye level
28. 28.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
29. 29.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) camera at the ceiling
30. 30.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
31. 31.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) loud TV behind you (d) camera at eye level
32. 32.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
33. 33.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) muting when not talking (d) camera at the ceiling
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
39. 39.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) side talk during a call (d) a quiet place for calls
40. 40.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) muting when not talking

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