Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 131 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) camera at eye level (d) shouting into the phone
2. 2.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) camera at the ceiling (d) speaking clearly
4. 4.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
5. 5.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) a quiet place for calls (d) shouting into the phone
6. 6.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) a quiet place for calls (d) side talk during a call
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) muting when not talking (d) side talk during a call
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) muting when not talking (d) speaking clearly
13. 13.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) hanging up without bye (d) a quiet place for calls
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
18. 18.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) speaking clearly (d) muting when not talking
19. 19.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) calling late at night (d) saying your name first
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
23. 23.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) speaking clearly (d) camera at the ceiling
24. 24.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
26. 26.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
29. 29.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) loud TV behind you
32. 32.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) shouting into the phone (d) camera at the ceiling
34. 34.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) side talk during a call (d) camera at the ceiling
37. 37.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
38. 38.True or false: “camera at eye level” shows good call manners. (a) False (b) True
39. 39.True or false: “side talk during a call” shows good call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) loud TV behind you (d) hanging up without bye

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