Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 132 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) “Is this a good time?” (d) camera at the ceiling
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) saying bye before ending (d) a quiet place for calls
5. 5.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) muting when not talking (d) saying bye before ending
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
7. 7.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
8. 8.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) saying bye before ending (d) hanging up without bye
9. 9.True or false: “calling late at night” shows poor call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
12. 12.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
13. 13.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
14. 14.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) shouting into the phone (c) speaking clearly (d) saying bye before ending
16. 16.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) “Is this a good time?” (d) camera at eye level
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
20. 20.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) muting when not talking (d) a quiet place for calls
22. 22.True or false: “saying your name first” shows good call manners. (a) True (b) False
23. 23.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) camera at eye level (d) saying your name first
27. 27.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) “Is this a good time?” (d) shouting into the phone
29. 29.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) “Is this a good time?” (d) eating while on a call
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
31. 31.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) calling late at night
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) muting when not talking (d) calling late at night
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) hanging up without bye (d) side talk during a call
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) camera at the ceiling (d) camera at eye level
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

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