Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 133 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying your name first” shows poor call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
3. 3.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
6. 6.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
9. 9.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
10. 10.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
12. 12.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
14. 14.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
15. 15.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
16. 16.True or false: “calling late at night” shows good call manners. (a) False (b) True
17. 17.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) side talk during a call (d) shouting into the phone
18. 18.True or false: “eating while on a call” shows good call manners. (a) False (b) True
19. 19.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) saying your name first
20. 20.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
21. 21.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
24. 24.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
25. 25.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) camera at eye level (d) a quiet place for calls
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) calling late at night (d) speaking clearly
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
28. 28.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) calling late at night (d) side talk during a call
30. 30.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) side talk during a call (d) eating while on a call
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) shouting into the phone (d) camera at eye level
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) shouting into the phone (c) saying your name first (d) a quiet place for calls
35. 35.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
36. 36.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
37. 37.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
38. 38.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) calling late at night (d) side talk during a call

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