Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 134 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying your name first” shows good call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
4. 4.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
7. 7.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
8. 8.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
10. 10.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) camera at the ceiling (d) saying your name first
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) hanging up without bye (d) calling late at night
13. 13.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) muting when not talking (d) camera at eye level
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
15. 15.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
16. 16.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) loud TV behind you (d) camera at eye level
21. 21.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) camera at the ceiling (d) shouting into the phone
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) saying bye before ending (d) muting when not talking
23. 23.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) shouting into the phone (d) speaking clearly
24. 24.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.True or false: “camera at eye level” shows good call manners. (a) False (b) True
27. 27.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
30. 30.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) eating while on a call (d) side talk during a call
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) saying your name first (d) speaking clearly
37. 37.True or false: “speaking clearly” shows good call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

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