Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 135 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) loud TV behind you (d) camera at eye level
3. 3.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
4. 4.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
6. 6.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) shouting into the phone (d) saying your name first
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) camera at the ceiling
8. 8.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) loud TV behind you
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
10. 10.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
16. 16.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) side talk during a call (d) loud TV behind you
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) camera at eye level (d) shouting into the phone
18. 18.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
19. 19.True or false: “saying your name first” shows poor call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
22. 22.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
23. 23.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
24. 24.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) “Is this a good time?” (d) camera at the ceiling
26. 26.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) eating while on a call (d) a quiet place for calls
27. 27.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
28. 28.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying your name first (c) side talk during a call (d) hanging up without bye
30. 30.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) calling late at night (d) loud TV behind you
32. 32.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) hanging up without bye
33. 33.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
34. 34.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
35. 35.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
36. 36.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) calling late at night (d) shouting into the phone
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) hanging up without bye (d) a quiet place for calls

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