Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 136 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
2. 2.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) eating while on a call (d) a quiet place for calls
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
5. 5.True or false: “muting when not talking” shows good call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) speaking clearly (d) a quiet place for calls
8. 8.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) hanging up without bye (d) “Is this a good time?”
9. 9.True or false: “calling late at night” shows poor call manners. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) speaking clearly (d) hanging up without bye
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) “Is this a good time?” (d) side talk during a call
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
14. 14.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
16. 16.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) speaking clearly (d) shouting into the phone
17. 17.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) muting when not talking (d) shouting into the phone
18. 18.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) loud TV behind you (d) eating while on a call
19. 19.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) saying bye before ending (d) muting when not talking
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
22. 22.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) speaking clearly
24. 24.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) saying your name first (d) speaking clearly
26. 26.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
27. 27.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
29. 29.True or false: “saying your name first” shows poor call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) saying bye before ending (d) camera at eye level
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
33. 33.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
34. 34.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) calling late at night (d) loud TV behind you
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) camera at the ceiling (d) saying bye before ending
36. 36.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
37. 37.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) calling late at night (d) saying bye before ending
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) loud TV behind you (d) saying bye before ending
40. 40.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye

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