Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 137 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) camera at eye level
3. 3.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) calling late at night (d) saying bye before ending
5. 5.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
7. 7.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
8. 8.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) calling late at night
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
11. 11.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
12. 12.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) side talk during a call (d) loud TV behind you
14. 14.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
15. 15.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
16. 16.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) a quiet place for calls (d) muting when not talking
17. 17.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) hanging up without bye (d) camera at the ceiling
18. 18.True or false: “saying your name first” shows good call manners. (a) False (b) True
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) “Is this a good time?” (d) saying bye before ending
20. 20.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) hanging up without bye (d) a quiet place for calls
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
23. 23.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
24. 24.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
25. 25.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) camera at the ceiling (d) calling late at night
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) speaking clearly (d) hanging up without bye
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.True or false: “saying your name first” shows poor call manners. (a) True (b) False
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
32. 32.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
33. 33.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) saying bye before ending (d) shouting into the phone
37. 37.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows poor call manners? (a) hanging up without bye (b) “Is this a good time?” (c) saying bye before ending (d) a quiet place for calls
39. 39.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
40. 40.True or false: “calling late at night” shows poor call manners. (a) False (b) True

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