Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 138 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) muting when not talking (d) “Is this a good time?”
2. 2.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) hanging up without bye (d) saying your name first
6. 6.True or false: “saying your name first” shows good call manners. (a) False (b) True
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
8. 8.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) camera at the ceiling
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) camera at eye level (d) saying your name first
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) shouting into the phone (d) saying bye before ending
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
15. 15.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
16. 16.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) muting when not talking (d) “Is this a good time?”
18. 18.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
19. 19.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) hanging up without bye (d) loud TV behind you
21. 21.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
22. 22.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) shouting into the phone (d) calling late at night
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) eating while on a call (d) camera at the ceiling
24. 24.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
25. 25.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
26. 26.True or false: “eating while on a call” shows good call manners. (a) True (b) False
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) shouting into the phone (d) eating while on a call
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
32. 32.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) eating while on a call (d) saying your name first
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) loud TV behind you (d) calling late at night
37. 37.True or false: “saying your name first” shows poor call manners. (a) True (b) False
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) speaking clearly
40. 40.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students